Welcome to the Services & Support home of SLN. The Services and Support home of SLN provides access to documentation, updates and resources for SLN member campuses. The space is organized by service area. Please note: Access to some of the content in this area is associated with your SLN Service Agreement. If you believe you should have access to an area and are unable to log in, please submit a HelpDesk Request through the SLN HelpDesk ticketing system and SLN will review your access level and log-in information. For more information on SLN Membership levels and Service Agreements, please review the Business Services area.
Application and Hosting Support
This area provides access to critical service information regarding the ANGEL Application, and associated hosting services. Documentation, updates and resources are posted here by the Applications & Hosting team at SLN. This area is accessible to all members who have a comprehensive SLN membership, or are members of Application & Hosting support as part of their service level agreement with SLN. For more details, please visit SLN's Application and Hosting Support Services area.
SLN Business Services provides contractual and billing support for SLN member campuses. To access information on Service Level Agreements, Billing Schedules, and SLN related university-wide contracts, please see our Business Services Area .
SLN Education Services provides access to resources for SLN Education members and member campuses. This includes access to intructional design support and resources, research and reports, "how-to's" for online faculty and instructional designers, and ANGEL instructional design support. For more information on SLN Education Services, please visit the SLN Education Services area.
HelpDesk Support Services
The SUNY Learning Network (SLN) HelpDesk provides end user support for current & prospective students and SUNY faculty via telephone, web, and e-mail. Support requests are entered and tracked using a web-based ticketing system. The HelpDesk provides service announcements and updates to both students and faculty using broadcast email lists, listservs, and campus ANGEL websites. HelpDesk support is integrated into SLN's service packages, but may also be obtained as a stand-alone service. For more details, please visit the SLN HelpDesk Services area.
SLN provides marketing support to SUNY campuses through membership in our Marketing Services program. This includes printed support material for campuses, online pages for member campuses, Pay-Per-Click campaigns, Co-op advertising and marketing research & reports from Eduventures. Support for all SUNY campuses who offer online learning is provided by opt-in inclusion in our online learning catalog. For more information on Marketing Services at SLN, please refer to the Marketing Services Area.
Please note: Access to specific service areas are associated with your SLN Service Agreement. If you believe you should have access to an area and are unable to log in, please submit a HelpDesk Request through the SLN HelpDesk ticketing system and SLN will review your access level and log-in information.