When logging into an online course, users may be alerted to one or more issues with their current browser which may affect their use of the system.
Details
If alerted to adjust a specific browser setting, select either ANGEL or Blackboard from the tabs below for solutions to each potential issue.
Issue:
Solution:
Enable Cookies (click for details)
Online students and faculty may find that when logging into their courses, the SLN Test Your System area alerts them to adjust their browser cookie settings. This must be done to allow account sessions to function correctly. The following browser-specific directions will illustrate how to adjust these settings.
Click the Tools menu at the top of the browser window.
Select Internet Options.
Choose the Privacy tab at the top of the Options window.
Click the Advanced button.
Make sure of the following:
Override automatic cookie handling is checked
First-party Cookies is set to Accept
Third-party Cookies is set to Accept
Always allow session cookies is checked
Click OK, then click OK again to close the Options window.
Click the Advanced button, found under the Privacy tab:
Adjust the cookie settings accordingly:
(Click images for a larger view)
Click the Firefox button at the top of the browser window (or the Tools menu if the menu bar is present).
Select Options.
Choose the Privacy tab at the top of the Options window.
Make sure of the following:
Firefox will: is set to Use custom settings for history
Accept cookies from sites is checked
Accept third party cookies is checked
Keep until: is set to they expire
The other settings can be changed if desired, but this is not necessary. Click OK to close the Options window.
Adjust the cookie settings accordingly:
(Click image for a larger view)
Click the Customize and control Google Chrome button located next to the address bar.
Click Settings.
Within the Settings tab, click the Show advanced settings link at the bottom of the page.
Scroll down to the Privacy settings.
Click the Content settings button.
Under Cookies, make sure of the following:
Allow local data to be set is selected
Block third-party cookies and site data is unchecked
Click the X button in the corner to close the Content settings pop-up.
Close the Settings tab.
Click the Content Settings button:
Adjust the cookie settings accordingly:
(Click images for a larger view)
Click the Safari menu at the top of the screen.
Click Preferences.
Under the Security tab, make sure of the following:
Accept Cookies is set to Always
Click the Close button.
Please note that Safari for Windows is not currently supported by either ANGEL or Blackboard learning management systems, and is not recommended for use.
Online students and faculty may find that when logging into their courses, the SLN Test Your System area alerts them to adjust their browser pop-up settings. This must be done to allow various features of the learning management system to function correctly. The following browser-specific directions will illustrate how to adjust these settings.
Internet Explorer 9 (click to show/hide)
When on an ANGEL or Blackboard login page, a status notification may appear at the bottom of the page stating that a pop-up has been blocked.
Click the Options for this site button, and choose Always allow. The page will refresh, and the Test Your System alert will show that the pop-up settings are OK.
Status notification:
Notification options menu:
Note: If the status notification is not present, the pop-up settings can be adjusted through the browser's menu options.
Click on the Tools menu at the top of the browser window.
Click Internet Options.
Under the Privacy tab, click the Settings button in the pop-ups section.
Enter the website address and click Add. Note that the address is now found in the Allowed Sites list.
Click Close.
Click OK to close the Internet Options window.
The page must be refreshed before the Test Your System alert will show that the pop-up settings are OK.
Pop-up settings:
Enter site address:
(Click images for a larger view)
Internet Explorer 7/8 (click to show/hide)
When on an ANGEL or Blackboard login page, a slide-down status bar may appear at the top of the page stating that a pop-up has been blocked. Additionally, there may be an icon in the lower status bar also indicating that a pop-up was blocked.
Click either of these to open the blocker options. This menu is also accessible by clicking on the Tools menu at the top of the browser window, and mousing over Pop-up Blocker.
Choose Always Allow Pop-ups from This Site...
Click OK when asked to confirm. The page will refresh, and the Test Your System alert will show that the pop-up settings are OK.
Slide-down status bar:
Icon in status bar:
Pop-up blocker menu:
Note: If the status notification is not present, the pop-up settings can be adjusted through the browser's menu options.
Click on the Tools menu at the top of the browser window.
Click Internet Options.
Under the Privacy tab, click the Settings button in the pop-ups section.
Enter the website address and click Add. Note that the address is now found in the Allowed Sites list.
Click Close.
Click OK to close the Internet Options window.
The page must be refreshed before the Test Your System alert will show that the pop-up settings are OK.
Pop-up settings:
Enter site address:
(Click images for a larger view)
Mozilla Firefox 4 and higher (click to show/hide)
When on the ANGEL login page, a slide-down status bar may appear at the top of the page stating that a pop-up has been blocked.
Click the Options button on the right side of this bar.
Choose Allow pop-ups for <site address>. You will need to click the Reload button at the top of the browser window to refresh the page and update the information in the Test Your System area.
Note: If this notification is not present, you will need to enter the website address manually into the blocker's exception list.
Access the exception list by clicking on the Tools menu at the top of the browser window (or Firefox button if using Windows Vista/7), and clicking Options. For Mac users, click Preferences under the Firefox menu.
Choose the Content tab.
Click the first Exceptions button.
Enter the website address into the Allowed Sites window and click Allow.
Click Close, and then OK to close the Options window.
Icon in status bar:
Pop-up exceptions list:
Enter site address:
(Click images for a larger view)
Mozilla Firefox 3.6 (click to show/hide)
When on the ANGEL login page, there may be an icon in the lower status bar indicating that a pop-up was blocked.
Click this icon to open the blocker options.
Choose Allow pop-ups for <site address>. You will need to click the Reload button at the top of the browser window to refresh the page and update the information in the Test Your System area.
Note: If this icon is not present, you will need to enter the website address manually into the blocker's exception list.
Access the exception list by clicking on the Tools menu at the top of the browser window, and clicking Options. For Mac users, click Preferences under the Firefox menu.
Choose the Content tab.
Click the first Exceptions button.
Enter the website address into the Allowed Sites window and click Allow.
Click Close, and then OK to close the Options window.
Icon in status bar:
Pop-up exceptions list:
Enter site address:
(Click images for a larger view)
Google Chrome
When on the ANGEL login page, a notification button may appear at the top of the page stating that a pop-up has been blocked.
Click the button to show the options menu.
Choose Allow pop-ups for <site address>. You will need to click the Reload button at the top of the browser window to refresh the page and update the information in the Test Your System area.
Notification in address bar:
Notification options menu:
(Click images for a larger view)
Note: If the status notification is not present, the pop-up settings can be adjusted through the browser's menu options.
Click the Customize and control Google Chrome button located next to the address bar.
Click Settings.
Within the Settings tab, click the Show advanced settings link at the bottom of the page.
Scroll down to the Privacy settings.
Click the Content settings button.
Under Pop-ups, click the Manage exceptions button.
Enter the website address into the Pop-up exceptions window and click OK.
Click the X button in the corner to close the Content settings pop-up.
Close the Settings tab.
Pop-up settings:
Enter site address:
(Click images for a larger view)
Safari
Click the Safari menu at the top of the screen.
Click Block Pop-Up Windows to remove the checkmark.
Due to the fact that Safari does not allow exceptions to the pop-up blocker, the SLN highly recommends re-enabling it using the same steps shown above when finished working in ANGEL. Doing so will help prevent unwanted pop-ups and aid overall browser security when viewing other websites.
Please note that Safari for Windows is not currently supported by either ANGEL or Blackboard learning management systems, and is not recommended for use.
The SLN always suggests using the latest version of a supported browser when working in online courses. The version of a campus's Learning Management System (LMS) can be determined by checking the first sentence in the SLN Test Your System area of the system's login page, where it will state "Your <LMS> Compatibility". Other information about the browser's compatibility can also be found in this area.
The technical information provided in the tabbed sections found below will explain in detail which browsers are currently supported, sorted by LMS version and operating system. All other browsers are not recommended and can potentially impact the user's experience. Use of unsupported browsers can result in inconsistent or unpredictable behavior when working in online courses, including (but not limited to) missing course content, loss of submitted assignments, and various other page errors. Beta releases of new browser versions should also not be used until approved by system developers. In this situation, an official announcement will be posted with additional information.
Additionally, it should be noted that due to current browser requirements and reduced functionality within the Learning Management System, the use of mobile devices such as smartphones, e-readers, and tablets is not recommended as the only source to access online courses.
Browser Compatibility Key
Certified
Fully tested and supported.
Compatible
Partially tested but should function properly.
Unsupported
Either impossible or not tested.
The SLN always suggests using the latest version of supported browsers. Follow the links below to download the browser of choice.
Windows Internet Explorer 9:Download here ** NOTE: IE9 is for Windows Vista/7 ONLY **
Please note that Safari for Windows is not currently supported by either ANGEL or Blackboard learning management systems, and is not recommended for use.
The SLN always suggests using the latest version of supported browsers. Follow the links below to download the browser of choice.
Windows Internet Explorer 9:Download here ** NOTE: IE9 is for Windows Vista/7 ONLY **
Please note that Safari for Windows is not currently supported by either ANGEL or Blackboard learning management systems, and is not recommended for use.
The SLN always suggests using the latest version of supported browsers. Follow the links below to download the browser of choice.
Windows Internet Explorer 9:Download here ** NOTE: IE9 is for Windows Vista/7 ONLY **
Blackboard Learn 9 supports the following web browsers:
Windows Internet Explorer 10
Windows Internet Explorer 9
Windows Internet Explorer 8
Mozilla Firefox (Final Release Channel)
Google Chrome (Stable Channel)
Windows 8 (32-bit)
Compatible
Unsupported
Unsupported
Certified
Certified
Windows 8 (64-bit)
Certified
Unsupported
Unsupported
Certified
Certified
Windows 7 (32-bit)
Unsupported
Certified
Compatible
Certified
Certified
Windows 7 (64-bit)
Unsupported
Certified
Compatible
Certified
Certified
Windows Vista (32-bit)
Unsupported
Certified
Compatible
Certified
Compatible
Windows Vista (64-bit)
Unsupported
Compatible
Compatible
Compatible
Compatible
Windows XP (32-bit)
Unsupported
Unsupported
Compatible
Compatible
Compatible
Safari 6.0
Safari 5.1
Safari 5.0
Safari 4.0
Mozilla Firefox (Final Release Channel)
Google Chrome (Stable Channel)
Mac OSX 10.8 "Mountain Lion"
Certified
Certified
Unsupported
Unsupported
Certified
Certified
Mac OSX 10.7 "Lion"
Certified
Certified
Unsupported
Unsupported
Certified
Certified
Mac OSX 10.6 "Snow Leopard"
Unsupported
Certified
Certified
Compatible
Certified
Certified
Mac OSX 10.5 "Leopard"
Unsupported
Unsupported
Compatible
Compatible
Compatible
Compatible
Please note that Safari for Windows is not currently supported by either ANGEL or Blackboard learning management systems, and is not recommended for use.
For any additional questions regarding adjusting browser settings, please contact the SLN Support Services HelpDesk by calling 1-800-875-6269 or by submitted a request ticket at our HelpDesk web page.
The SLN always suggests using the latest version of a supported browser when working in online courses. The version of a campus's Learning Management System (LMS) can be determined by checking the first sentence in the SLN Test Your System area of the system's login page, where it will state "Your <LMS> Compatibility". Other information about the browser's compatibility can also be found in this area.
The technical information provided in the tabbed sections found below will explain in detail which browsers are currently supported, sorted by LMS version and operating system. All other browsers are not recommended and can potentially impact the user's experience. Use of unsupported browsers can result in inconsistent or unpredictable behavior when working in online courses, including (but not limited to) missing course content, loss of submitted assignments, and various other page errors. Beta releases of new browser versions should also not be used until approved by system developers. In this situation, an official announcement will be posted with additional information.
Additionally, it should be noted that due to current browser requirements and reduced functionality within the Learning Management System, the use of mobile devices such as smartphones, e-readers, and tablets is not recommended as the only source to access online courses.
Browser Compatibility Key
Certified
Fully tested and supported.
Compatible
Partially tested but should function properly.
Unsupported
Either impossible or not tested.
The SLN always suggests using the latest version of supported browsers. Follow the links below to download the browser of choice.
Windows Internet Explorer 9:Download here ** NOTE: IE9 is for Windows Vista/7 ONLY **
Please note that Safari for Windows is not currently supported by either ANGEL or Blackboard learning management systems, and is not recommended for use.
The SLN always suggests using the latest version of supported browsers. Follow the links below to download the browser of choice.
Windows Internet Explorer 9:Download here ** NOTE: IE9 is for Windows Vista/7 ONLY **
Please note that Safari for Windows is not currently supported by either ANGEL or Blackboard learning management systems, and is not recommended for use.
The SLN always suggests using the latest version of supported browsers. Follow the links below to download the browser of choice.
Windows Internet Explorer 9:Download here ** NOTE: IE9 is for Windows Vista/7 ONLY **
Blackboard Learn 9 supports the following web browsers:
Windows Internet Explorer 10
Windows Internet Explorer 9
Windows Internet Explorer 8
Mozilla Firefox (Final Release Channel)
Google Chrome (Stable Channel)
Windows 8 (32-bit)
Compatible
Unsupported
Unsupported
Certified
Certified
Windows 8 (64-bit)
Certified
Unsupported
Unsupported
Certified
Certified
Windows 7 (32-bit)
Unsupported
Certified
Compatible
Certified
Certified
Windows 7 (64-bit)
Unsupported
Certified
Compatible
Certified
Certified
Windows Vista (32-bit)
Unsupported
Certified
Compatible
Certified
Compatible
Windows Vista (64-bit)
Unsupported
Compatible
Compatible
Compatible
Compatible
Windows XP (32-bit)
Unsupported
Unsupported
Compatible
Compatible
Compatible
Safari 6.0
Safari 5.1
Safari 5.0
Safari 4.0
Mozilla Firefox (Final Release Channel)
Google Chrome (Stable Channel)
Mac OSX 10.8 "Mountain Lion"
Certified
Certified
Unsupported
Unsupported
Certified
Certified
Mac OSX 10.7 "Lion"
Certified
Certified
Unsupported
Unsupported
Certified
Certified
Mac OSX 10.6 "Snow Leopard"
Unsupported
Certified
Certified
Compatible
Certified
Certified
Mac OSX 10.5 "Leopard"
Unsupported
Unsupported
Compatible
Compatible
Compatible
Compatible
Please note that Safari for Windows is not currently supported by either ANGEL or Blackboard learning management systems, and is not recommended for use.
For any additional questions regarding adjusting browser settings, please contact the SLN Support Services HelpDesk by calling 1-800-875-6269 or by submitted a request ticket at our HelpDesk web page.
Online students and faculty may find that when logging into their courses, the SLN Test Your System area alerts them to adjust their JavaScript settings. This must be done to allow various features of the learning management system to function correctly. The following browser-specific directions will illustrate how to adjust these settings.
Click the Tools menu at the top of the browser window.
Select Internet Options.
Choose the Security tab at the top of the Options window.
Click Custom level button to open the Security Settings window.
Under the Scripting category, be sure of the following:
Active Scripting is set to Enable
Allow Programmatic clipboard access is set to Enable
Scripting of Java applets is set to Enable
Click OK to close the settings window, and again to close the options window.
Reload the page by clicking the Refresh button in the browser address bar, or by pressing the F5 key on the keyboard.
Adjust the JavaScript settings accordingly:
(Click image for a larger view)
Click the Firefox button at the top of the browser window (or the Tools menu if the menu bar is present).
Select Options.
Choose the Content tab at the top of the Options window.
Make sure that the Enable JavaScript option is checked.
Click the Advanced button, and be sure of the following:
Move or resize popup windows is checked
Raise or lower windows is unchecked
Disable or replace context menus is checked
Click OK to close the Advanced window, and again to close the Options.
Refresh the page by clicking the Reload button in the browser address bar, or by pressing the F5 key on the keyboard.
Adjust the JavaScript settings accordingly:
(Click image for a larger view)
Click the Customize and control Google Chrome button located next to the address bar.
Click Settings.
Within the Settings tab, click the Show advanced settings link at the bottom of the page.
Scroll down to the Privacy settings.
Click the Content settings button.
Under JavaScript, make sure of the following:
Allow all sites to run JavaScript is selected
Click the X button in the corner to close the Content settings pop-up.
Close the Settings tab.
Refresh the page by clicking the Reload button next to the browser address bar, or by pressing the F5 key on the keyboard.
Adjust the JavaScript settings accordingly:
(Click image for a larger view)
Click the Safari menu at the top of the screen.
Click Preferences.
Under the Security tab, make sure of the following:
Online students and faculty may find that when logging into their courses, the SLN Test Your System area alerts them to adjust their browser cookie settings. This must be done to allow account sessions to function correctly. The following browser-specific directions will illustrate how to adjust these settings.
Click the Tools menu at the top of the browser window.
Select Internet Options.
Choose the Privacy tab at the top of the Options window.
Click the Advanced button.
Make sure of the following:
Override automatic cookie handling is checked
First-party Cookies is set to Accept
Third-party Cookies is set to Accept
Always allow session cookies is checked
Click OK, then click OK again to close the Options window.
Click the Advanced button, found under the Privacy tab:
Adjust the cookie settings accordingly:
(Click images for a larger view)
Click the Firefox button at the top of the browser window (or the Tools menu if the menu bar is present).
Select Options.
Choose the Privacy tab at the top of the Options window.
Make sure of the following:
Firefox will: is set to Use custom settings for history
Accept cookies from sites is checked
Accept third party cookies is checked
Keep until: is set to they expire
The other settings can be changed if desired, but this is not necessary. Click OK to close the Options window.
Adjust the cookie settings accordingly:
(Click image for a larger view)
Click the Customize and control Google Chrome button located next to the address bar.
Click Settings.
Within the Settings tab, click the Show advanced settings link at the bottom of the page.
Scroll down to the Privacy settings.
Click the Content settings button.
Under Cookies, make sure of the following:
Allow local data to be set is selected
Block third-party cookies and site data is unchecked
Click the X button in the corner to close the Content settings pop-up.
Close the Settings tab.
Click the Content Settings button:
Adjust the cookie settings accordingly:
(Click images for a larger view)
Click the Safari menu at the top of the screen.
Click Preferences.
Under the Security tab, make sure of the following:
Accept Cookies is set to Always
Click the Close button.
Please note that Safari for Windows is not currently supported by either ANGEL or Blackboard learning management systems, and is not recommended for use.
Online students and faculty may find that when logging into their courses, the SLN Test Your System area alerts them to adjust their browser pop-up settings. This must be done to allow various features of the learning management system to function correctly. The following browser-specific directions will illustrate how to adjust these settings.
Internet Explorer 9 (click to show/hide)
When on an ANGEL or Blackboard login page, a status notification may appear at the bottom of the page stating that a pop-up has been blocked.
Click the Options for this site button, and choose Always allow. The page will refresh, and the Test Your System alert will show that the pop-up settings are OK.
Status notification:
Notification options menu:
Note: If the status notification is not present, the pop-up settings can be adjusted through the browser's menu options.
Click on the Tools menu at the top of the browser window.
Click Internet Options.
Under the Privacy tab, click the Settings button in the pop-ups section.
Enter the website address and click Add. Note that the address is now found in the Allowed Sites list.
Click Close.
Click OK to close the Internet Options window.
The page must be refreshed before the Test Your System alert will show that the pop-up settings are OK.
Pop-up settings:
Enter site address:
(Click images for a larger view)
Internet Explorer 7/8 (click to show/hide)
When on an ANGEL or Blackboard login page, a slide-down status bar may appear at the top of the page stating that a pop-up has been blocked. Additionally, there may be an icon in the lower status bar also indicating that a pop-up was blocked.
Click either of these to open the blocker options. This menu is also accessible by clicking on the Tools menu at the top of the browser window, and mousing over Pop-up Blocker.
Choose Always Allow Pop-ups from This Site...
Click OK when asked to confirm. The page will refresh, and the Test Your System alert will show that the pop-up settings are OK.
Slide-down status bar:
Icon in status bar:
Pop-up blocker menu:
Note: If the status notification is not present, the pop-up settings can be adjusted through the browser's menu options.
Click on the Tools menu at the top of the browser window.
Click Internet Options.
Under the Privacy tab, click the Settings button in the pop-ups section.
Enter the website address and click Add. Note that the address is now found in the Allowed Sites list.
Click Close.
Click OK to close the Internet Options window.
The page must be refreshed before the Test Your System alert will show that the pop-up settings are OK.
Pop-up settings:
Enter site address:
(Click images for a larger view)
Mozilla Firefox 4 and higher (click to show/hide)
When on the ANGEL login page, a slide-down status bar may appear at the top of the page stating that a pop-up has been blocked.
Click the Options button on the right side of this bar.
Choose Allow pop-ups for <site address>. You will need to click the Reload button at the top of the browser window to refresh the page and update the information in the Test Your System area.
Note: If this notification is not present, you will need to enter the website address manually into the blocker's exception list.
Access the exception list by clicking on the Tools menu at the top of the browser window (or Firefox button if using Windows Vista/7), and clicking Options. For Mac users, click Preferences under the Firefox menu.
Choose the Content tab.
Click the first Exceptions button.
Enter the website address into the Allowed Sites window and click Allow.
Click Close, and then OK to close the Options window.
Icon in status bar:
Pop-up exceptions list:
Enter site address:
(Click images for a larger view)
Mozilla Firefox 3.6 (click to show/hide)
When on the ANGEL login page, there may be an icon in the lower status bar indicating that a pop-up was blocked.
Click this icon to open the blocker options.
Choose Allow pop-ups for <site address>. You will need to click the Reload button at the top of the browser window to refresh the page and update the information in the Test Your System area.
Note: If this icon is not present, you will need to enter the website address manually into the blocker's exception list.
Access the exception list by clicking on the Tools menu at the top of the browser window, and clicking Options. For Mac users, click Preferences under the Firefox menu.
Choose the Content tab.
Click the first Exceptions button.
Enter the website address into the Allowed Sites window and click Allow.
Click Close, and then OK to close the Options window.
Icon in status bar:
Pop-up exceptions list:
Enter site address:
(Click images for a larger view)
Google Chrome
When on the ANGEL login page, a notification button may appear at the top of the page stating that a pop-up has been blocked.
Click the button to show the options menu.
Choose Allow pop-ups for <site address>. You will need to click the Reload button at the top of the browser window to refresh the page and update the information in the Test Your System area.
Notification in address bar:
Notification options menu:
(Click images for a larger view)
Note: If the status notification is not present, the pop-up settings can be adjusted through the browser's menu options.
Click the Customize and control Google Chrome button located next to the address bar.
Click Settings.
Within the Settings tab, click the Show advanced settings link at the bottom of the page.
Scroll down to the Privacy settings.
Click the Content settings button.
Under Pop-ups, click the Manage exceptions button.
Enter the website address into the Pop-up exceptions window and click OK.
Click the X button in the corner to close the Content settings pop-up.
Close the Settings tab.
Pop-up settings:
Enter site address:
(Click images for a larger view)
Safari
Click the Safari menu at the top of the screen.
Click Block Pop-Up Windows to remove the checkmark.
Due to the fact that Safari does not allow exceptions to the pop-up blocker, the SLN highly recommends re-enabling it using the same steps shown above when finished working in ANGEL. Doing so will help prevent unwanted pop-ups and aid overall browser security when viewing other websites.
Please note that Safari for Windows is not currently supported by either ANGEL or Blackboard learning management systems, and is not recommended for use.
For any additional questions regarding adjusting browser settings, please contact the SLN Support Services HelpDesk by calling 1-800-875-6269 or by submitted a request ticket at our HelpDesk web page.