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Summary

This article details how to clear the temporary internet files and cookies from an ANGEL- or Blackboard-supported web browser.


Details

The temporary internet files and cookies, which make up the "browser cache," are what help the browser keep track of the information that is displayed on a web page. Normally they are updated each time a page is viewed, but from time to time, the folder is filled or the files themselves can become outdated or corrupt. Erasing these files will have no effect on other data stored on the computer. Before clearing the cache, make sure all other browser windows are closed except one. Once the cache has been cleared, the browser must be closed and restarted. Additionally, the Log off button (ANGEL) or link (Blackboard) should be used when a coursework session has been completed, rather than simply closing the browser. Logging off will help prevent any future cache issues.

    Internet Explorer 10 (Windows 8/7):

    1. Click the Tools button (gear icon) on the menu bar at the top of the window.
    2. Select Safety.
    3. Click Delete browsing history.
    4. Check the box next to:
      • Temporary Internet Files
      • Cookies
      • History
      • All other items should be unchecked
    5. Click the Delete button and allow time to process.
    6. Close and restart the browser.

    Internet Explorer 9 (Windows 7/Vista):

    1. Click the Tools button (gear icon) on the menu bar at the top of the window.
    2. Select Safety.
    3. Click Delete browsing history.
    4. Check the box next to:
      • Temporary Internet Files
      • Cookies
      • History
      • All other items should be unchecked
    5. Click the Delete button and allow time to process.
    6. Close and restart the browser.
    Internet Explorer 8:
    1. Click Safety on the menu bar at the top of the window.
    2. Select Delete Browsing History.
    3. Check the box next to:
      • Temporary Internet Files
      • Cookies
      • History
      • All other items should be unchecked
    4. Click the Delete button and allow time to process.
    5. Close and restart the browser.

    Mozilla Firefox for Windows (click for details)

    Mozilla Firefox for Mac (click for details)

    Google Chrome (All Final Releases):

    1. Click the Customize and control Google Chrome button located next to the address bar.
    2. Select Tools.
    3. Click Clear browsing data.
    4. Set Obliterate the following items from to the beginning of time.
    5. Check the box next to:
      • Clear browsing history
      • Empty the cache
      • Delete cookies and other site and plug-in data
      • All other items should be unchecked.
    6. Click the Clear browsing data button.
    7. Close and restart Chrome.

    Safari 6.0 (OS X Mountain Lion):

    1. Click Safari on the menu bar at the top of the screen.
    2. Click Reset Safari.
    3. In the Reset window, check the box next to:
      • Clear history
      • Remove all website data
      • All other items should be unchecked 
    4. Click the Reset button.
    5. Quit Safari and restart it.



    Safari 5.1 (OS X Lion):

    1. Click Safari on the menu bar at the top of the screen.
    2. Click Reset Safari.
    3. In the Reset window, check the box next to:
      • Remove all website data
      • All other items should be unchecked 
    4. Click the Reset button.
    5. Quit Safari and restart it.

     

    Please note that Safari for Windows is not currently supported by either ANGEL or Blackboard learning management systems, and is not recommended for use.

     


    Article TinyURL: http://wiki.sln.suny.edu/x/5IA3


    Article version: 99