This article details how to clear the temporary internet files and cookies from an ANGEL- or Blackboard-supported web browser.
Details
The temporary internet files and cookies, which make up the "browser cache," are what help the browser keep track of the information that is displayed on a web page. Normally they are updated each time a page is viewed, but from time to time, the folder is filled or the files themselves can become outdated or corrupt. Erasing these files will have no effect on other data stored on the computer. Before clearing the cache, make sure all other browser windows are closed except one. Once the cache has been cleared, the browser must be closed and restarted. Additionally, the Log off button (ANGEL) or link (Blackboard) should be used when a coursework session has been completed, rather than simply closing the browser. Logging off will help prevent any future cache issues.
Internet Explorer 9 (Windows Vista/7):
Click the Tools button (gear/widget) on the menu bar at the top of the window.
Select Safety.
Click Delete browsing history.
Check the box next to:
Temporary Internet Files
Cookies
History
All other items should be unchecked
Click the Delete button and allow time to process.
Close and restart the browser.
Internet Explorer 8:
Click Safety on the menu bar at the top of the window.
Select Delete Browsing History.
Check the box next to:
Temporary Internet Files
Cookies
History
All other items should be unchecked
Click the Delete button and allow time to process.
Close and restart the browser.
Internet Explorer 7:
Click Tools on the menu bar at the top of the window.
Select Internet Options.
On the General tab, within the Browsing History section, click Delete.
Click the Delete button and then "Yes" for the following:
Temporary Internet Files
Cookies
Click Close, then OK to close the Options window.
Close and restart the browser.
Mozilla Firefox for Windows (click for details)
Firefox 4 and higher (Final Release channel):
Click the Firefox button at the top of the window. If using Windows XP, click the Tools menu.
From the right menu column, select History, then Clear Recent History. If using Windows XP, simply click Clear Recent History in the menu.
Set Time range to clear to Everything.
Expand Details, and check the box next to:
Browsing & Download History
Cookies
Cache
Active Logins
Click Clear Now.
Close and restart Firefox.
Firefox 3.5.x or 3.6.x:
Click Tools on the menu bar at the top of the window.
Select Clear Recent History.
Set Time range to clear to Everything.
Expand Details, and check the box next to:
Browsing and Download History
Cookies
Cache
Active Sessions
Click Clear Now.
Close and restart Firefox.
Mozilla Firefox for Mac (click for details)
Firefox 4 and higher (Final Release channel):
Click Tools on the menu bar at the top of the window.
Select Clear Recent History.
Set Time range to clear to Everything.
Expand Details, and check the box next to:
Browsing and Download History
Cookies
Cache
Active Logins
Click Clear Now.
Close and restart Firefox.
Firefox 3.5.x or 3.6.x:
Click Tools on the menu bar at the top of the window.
Select Clear Recent History.
Set Time range to clear to Everything.
Expand Details, and check the box next to:
Browsing and Download History
Cookies
Cache
Active Sessions
Click Clear Now.
Close and restart Firefox.
Google Chrome (All Final Releases):
Click the Customize and control Google Chrome button located next to the address bar.
Select Tools.
Click Clear browsing data.
Set Obliterate the following items from to the beginning of time.
Check the box next to:
Clear browsing history
Empty the cache
Delete cookies and other site and plug-in data
All other items should be unchecked.
Click the Clear browsing data button.
Close and restart Chrome.
Safari (All Final Releases):
Click Safari on the menu bar at the top of the screen.
Click Empty Cache.
Click the Empty button in the confirmation pop-up.
Quit Safari and restart it.
Please note that Safari for Windows is not currently supported by either ANGEL or Blackboard learning management systems, and is not recommended for use.
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