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Welcome to the SUNY Learning Network Application Services space

Scope

The SLN Support Services Department, consisting of application support staff, HelpDesk analysts and web specialists, work to achieve the goals of the SUNY Learning Network organization.

Application Services

The SUNY Learning Network (SLN), in conjunction with the Information Technology Exchange Center (ITEC) administers operational aspects of supporting and hosting the ANGEL Learning Management System technical environment. The SLN Application Services Team provides a high level of technical support for campus instances of the ANGEL LMS application.

Statement of Services

  • Streamlining and expanding end-user support efforts across the State University of New York
  • Partnering with the SUNY Alliance for Strategic Technologies (AST) for university-wide initiatives
  • Commitment to delivering high-quality customer service

Application Services

  • Second-Tier Application Support Services
  • ANGEL Administration and its associated tasks
  • Application development of ANGEL custom code and Nuggets
  • Partner with ITEC on ANGEL hosting strategies, options, and their execution

Web Technologies & Implementation

  • Technical implementation and enhancements to the SLN public facing websites
  • Technical implementation and enhancements of the SLN community tools (wiki)
  • Continued support of websites for the Office of the Provost and its related initiatives

The page SLN HelpDesk Services does not exist.
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