Aleph 500 Support

ALEPH500 Application Problems/Errors

Campuses in the Managed Services Pilot:

• Report problems to OLIS via the Footprints Service Request System

Campuses not in the Managed Services Pilot:

• All campuses (whether part of Managed Services or not) are asked to report all Aleph problems to Footprints
• Campuses may be asked by OLIS to report problems to the Ex Libris CRM support site (examples below):
• Log on to the Ex Libris CRM Support site (assigned campus login required)

Examples of problems that should be reported to Ex Libris include: the ALEPH500 software is not performing as documented, you need clarification of a software feature and/or procedure, you need help when procedures go into a loop and do not complete, you receive error messages in your PC client, etc.